What You Need To Know
1. How to find us
Unit 16B Mardleybury Farm
Mardleybury Road
Datchworth
KNEBWORTH
SG3 6SG
- if you can see WeRCakes you are in the wrong carpark ☺️
- Lost on the day? Call 01438 289030 and we’ll guide you in
2. Who Needs To Come
- it’d be helpful if only the vehicle’s driver attended the appointment, Ideally this will also be the person that made the booking
- as it’s a working area with a lot of traffic, children must be closely supervised at all times
3. Timings
- All removal are by appointment
- Generally you’ll be prompted by SMS to confirm your slot 3 – 4 days before your planned hire end date. As such it’s not necessary to contact us about this unless your plans change
- most removals 5 – 10 minutes
- running late for your appointment? Please call 01438 289030 as a courtesy to us and others who will have an appointment booked adjacent to yours
4. What’s going to happen
- all hired items will be removed and checked by our team
- for card payments, the refund for the security deposit will be actioned immediately. Generally the payment then takes about 4 – 5 working days to be credited back the card account. Please try to bring along the same payment card to help speed the process
- for BACS refunds thse will be processed no later than end of that same working day and are generally back in your account within an hour of being actioned
Please do take care as you pull off Mardleybury Road as we are one of the units immediately on your left.
Please avoid reversing back onto Mardleybury Road.
Once you enter the site, safely park being mindful that this is an access point for us and other businesses.
We will be looking out for you but please bear in mind at busy times you may need to make yourself known to us.
As the unit itself is a working area please do not enter the unit at any point unless asked to do so by a member of staff. This is for the health & safety of you and others.
Many Thanks
The Team @ Welwyn Roofbox Hire