What You Need To Know
1. How to find us
Unit 16B Mardleybury Farm
Mardleybury Road
Datchworth
KNEBWORTH
SG3 6SG
- if you can see WeRCakes you are in the wrong carpark ☺️
- Lost on the day? Call 01438 289030 and we’ll guide you in
2. Who Needs To Come
- it’d be helpful if only the vehicle’s driver attended the appointment, Ideally this will also be the person that made the booking
- as it’s a working area with a lot of traffic, children must be closely supervised at all times
3. Timings
- All fittings are by appointment
- Generally you’ll be prompted by SMS to confirm your slot 3 – 4 days before your planned hire start date. As such it’s not necessary to contact us about this unless your plans change
- most fittings take about 15-20 minutes, removals 5 – 10 minutes
- running late for your appointment? Please call 01438 289030 as a courtesy to us and others who will have an appointment booked adjacent to yours
4. What’s going to happen
- All hired items will be fittted by our team
- you will be given a full demonstration of how to get the best out of the products hired
- we’ll measure you vehicle with the new items fitted to let you know your new “safe height”
- any obvious damage will be pointed out to you and a photo taken/added to your booking record
5. What you need to bring
- please ensure that you bring along your UK Photocard Drivers Licence plus one additional formal piece of address verification
- a means of payment to cover any unpaid hire balance and refundable security deposit unless this has been paid in advance via BACS. As a reminder the hire balance is contained within your booking confirmation email.
Please do take care as you pull off Mardleybury Road as we are one of the units immediately on your left.
Please avoid reversing back onto Mardleybury Road.
Once you enter the site, safely park being mindful that this is an access point for us and other businesses.
We will be looking out for you but please bear in mind at busy times you may need to make yourself known to us.
As the unit itself is a working area please do not enter the unit at any point unless asked to do so by a member of staff. This is for the health & safety of you and others.
Many thanks,
The Team @ Welwyn Roofbox Hire